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Cancellation Policy
Standard Cancellations
Bookings are subject to the following cancellation fee timeline. Percentages reflect the proportion of the total booking cost that will be refunded, less the non-refundable payment processing fee:
46–60 days before the booking start: 100% refund (full refund).
31–45 days before the booking start: 30% refund.
1–30 days before the booking start: 0% refund (no refund).
Safety & Weather Disruptions
In the event that the resort closes all operations (all lifts closed due to high winds, visibility, or safety hazards) or the guide cancels a backcountry session due to avalanche risk, the client will receive:
An immediate option to reschedule the session for a later date (subject to availability).
A 100% full refund if rescheduling is not possible.
Questions about a booking? Message us on WhatsApp and we'll sort it out.
